Recruit 2 You are pleased to announce our newest vacancy based in Heanor, Derbyshire.
Out client is looking for an Internal Sales Executive to join their customer service department. As the new Internal Sales Executive, you will support the Sales and Customer Team in providing an excellent service.
As the new Internal Sales Executive, you will:
To process orders in a precise and timely manner (manual and EDI) to ensure efficient management of the ship schedule, sending order confirmations, booking in deliveries, chasing stock, dealing with pro forma payments
Proactively follow up all sales quotations and identify growth opportunities
Manage and maintain a pipeline of prospective orders, ensuring timely follow-up and engagement
To process purchase orders to suppliers for bespoke /non stocked items, to chase supplier invoices on a regular basis for drop/back-to-back shipments raised, and to create new codes for bespoke units in line with department guidelines
Receiving and placing customer service telephone calls. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.
To maintain the enquiries and quote process via precise and timely processing in order to generate new business. Raising and amending quotes, sending to the customer, investigating transport costs and quoting these, sending product information where required.
Recording delivery issues on the complaints system, including processing customer credit requests where raised, investigating customer delivery discrepancies, and reaching an appropriate solution for the customer
Participate in project development meetings when required and to contribute to proposals for system ideas and strategies for process improvement.
Requirements:
Educated to minimum GCSE level C/5 (Maths and English)
Experience working in a sales and customer focused environment
An ability to work well under pressure
Organisational and planning skills
Problem solving skills
Proficient in MS Office applications
Customer and sales focused
Experience of external sales and customer service delivery – understanding needs and expectations of customers whilst be able to convert quotes to orders
About the role:
Full time, Permanent
£28,000
To apply for this exciting opportunity, please follow the appropriate links or contact Recruit 2 You directly at 01773 252222, acting as an employment agency for this hire.
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