Recruit 2 You are recruiting for a Customer Service Administrator based in Ripley, Derbyshire.
we are looking for an individual who is hard working and is willing to learn. This role is around booking and scheduling engineers and remote trouble shooting support, so you must have some basic knowledge about scheduling and booking engineers and must also have experience within Customer Service.
Your responsibilities as the new Technical Support Advisor:
Respond to customer calls and emails in a timely manner within the required performance targets of the department.
Investigate customer’s problems, providing quality, accurate and factual replies; escalating customer queries as required.
Consistently maximize work output
Continually improve knowledge of the technologies developed by The Company
Identify growing problems and bring these to the attention of a Team Manager
Promoting clear communications between The Company and its customers.
Propose knowledge support articles for all members of the team to use.
About the role:
Monday – Friday (Full Time Permanent)
9:00am – 17:00pm
£23,000 Per Annum
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on 01773 252222 who are acting as an employment agency for this hire.