Are you someone with experience in IT looking to grow your career? If working within a company that specialises in helping smaller businesses reach their true potential through IT sounds like the job for you then please apply!
Recruit 2 You are currently recruiting for an IT Support Engineer for one of our clients based in Derby. Our client has a unique approach to providing customers with a professional, confidential, and complete IT support service, they specialise in supporting their local business with their IT and computing requirements. They are looking for an IT Systems Engineer to join a strong and customer-focused business, the ideal candidate must have enthusiasm for IT.
Roles and Responsibilities as an IT Support Engineer:
You will provide customers with remote technical support
Visit customer sites to complete IT Service Requests
Proactively monitor, error log, fault tracking, and problem management to ensure optimum service availability
Prioritise and manage your own workload to ensure the most effective customer service is provided
To accurately record, update and document requests using the IT Service desk system
To resolve incidents and upgrade different types of software and hardware.
You as the new IT Systems Engineer will demonstrate the following:
1st line or some 2nd line IT Support Experience
Networking experience with an understanding of basic networking and diagnostic tools
Experience of Office 365
1-2 Years’ experience in an IT Role
Great Communication/customer service skills both verbally and written
Excellent attention to detail
Networking experience with an understanding of WAN/LAN/WLAN, routing, NAT, network diagnostics
Windows Server (2019/2016/2012 R2/2012/2008 R2) experience with an understanding of DHCP, DNS, Group Policy, RRAS
Exchange Server (2016/2013/2010)
Must have the ability to work well under pressure
Duration: Permanent position
Hours: Monday to Friday 8:30 am -5:00 pm
Salary: £18,000 - £22,000 (DOE)
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly who are acting as an employment agency for this hire.