Technical Profile: 
We are looking for a Level 1 Support Engineer who will be responsible for the delivery and co-ordination of IT services, ensuring high quality service with a consistent and professional approach. The successful candidate will provide an outstanding service to our customers and build a great relationship with international customers and partners and assist on service requests. As a successful candidate, you will have a great opportunity to work with global companies and in return we will offer excellent development opportunities. Full training of the service processes will be provided. 
 
About the Role & Responsibilities: 
• Answer client requests via telephone and email 
• Maintain a customer focused service though the lifecycle of each ticket by managing customer expectations by keeping customer informed of progress 
• Triage and troubleshoot customer issues with first class telephone support, gathering and analysing information to identify and resolve as quickly as possible 
• Classify tickets accurately and prioritise In lines with Service Level Agreement 
• Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket 
• Liaise with external support companies and suppliers where necessary 
• Update tickets accurately and ensure tasks are progressed through to a satisfactory conclusion 
 
Technical Experience / Requirements: 
• Active Directory Admin skills / experience 
• Azure and SharePoint backend experience 
• Outlook troubleshooting - sync Issues and e-mails experience 
• Desktop support on Microsoft Windows & Office application stack 
• 1 Years' experience of End User IT Support Experience or practical experience of technology 
 
Key Attributes: 
• Previous customer service skills 
• Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis 
• Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.) 
• Ability to work as a part of a team and own initiative 
• Ability to prioritise tasks and projects 
• Accuracy and attention to detail 
• Highly motivated, flexible and committed attitude who enjoys working in a fast-paced environment 
• Able to understand and follow standard documented processes 
 
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on 01773 252222 who are acting as an employment agency for this hire. 
At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website here https://www.recruit2you.co.uk/privacy/ 
 
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