Technical Profile: 
We are looking for a Level 1 Support Engineer who will be responsible for the delivery and co-ordination of IT services, ensuring high quality service with a consistent and professional approach. The successful candidate will provide an outstanding service to our customers and build a great relationship with international customers and partners and assist on service requests. As a successful candidate, you will have a great opportunity to work with global companies and in return we will offer excellent development opportunities. Full training of the service processes will be provided. 
About the Role & Responsibilities: 
• Answer client requests via telephone and email 
• Maintain a customer focused service though the lifecycle of each ticket by managing customer expectations by keeping customer informed of progress 
• Triage and troubleshoot customer issues with first class telephone support, gathering and analysing information to identify and resolve as quickly as possible 
• Classify tickets accurately and prioritise In lines with Service Level Agreement 
• Log service desk tickets, ensure all information is correctly captured, assign the correct priority and status to the ticket 
• Liaise with external support companies and suppliers where necessary 
• Update tickets accurately and ensure tasks are progressed through to a satisfactory conclusion 
Technical Experience / Requirements: 
• Active Directory Admin skills / experience 
• Azure and SharePoint backend experience 
• Outlook troubleshooting - sync Issues and e-mails experience 
• Desktop support on Microsoft Windows & Office application stack 
• 1 Years' experience of End User IT Support Experience or practical experience of technology 
Key Attributes: 
• Previous customer service skills 
• Good problem-solving skills and analytical and diagnostic skills for problem resolution and root cause analysis 
• Good working knowledge of Microsoft products (Outlook, Excel, PowerPoint, etc.) 
• Ability to work as a part of a team and own initiative 
• Ability to prioritise tasks and projects 
• Accuracy and attention to detail 
• Highly motivated, flexible and committed attitude who enjoys working in a fast-paced environment 
• Able to understand and follow standard documented processes 
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on 01773 252222 who are acting as an employment agency for this hire. 
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