Our client who are based in Ilkeston, Derbyshire are seeking a talented individual to join their SME company which boasts approximately 35 employees, as they focus on delivering mission-critical control and communication systems to a diverse range of industries. 
Our client is searching for a Site Support Engineer, to fulfil this role you will need a strong knowledge of control systems principles, including hardware, software, and networking components. 
Your requirements as the new Site Support Engineer: 
Provide technical support to our clients, responding to inquiries, troubleshooting system issues, and resolving problems efficiently to minimise downtime. 
Conduct routine inspections, system audits, and preventive maintenance activities to ensure the continuous operation and reliability of control systems. 
Identify and analyse complex system faults, utilising troubleshooting techniques, diagnostic tools, and procedures to resolve issues effectively. 
Collaborate with cross-functional teams to implement system modifications, upgrades, and enhancements to improve performance, efficiency, and functionality. 
Maintain accurate records of system configurations, maintenance activities, troubleshooting procedures, and solutions provided, ensuring comprehensive documentation for future reference. 
Train end-users and support personnel on the operation, maintenance, and troubleshooting of control systems, empowering them to handle basic system issues independently. 
Stay updated with industry trends, emerging technologies, and best practices related to control system engineering, and actively contribute ideas for process improvements and innovation within the organisation. 
Required experience / Qualifications as the new Site Support Engineer: 
(Although our client does not anticipate you having expertise in all of the below, they would be prepared to offer on the job training and mentoring for the suitable candidate) 
Full UK Driving License 
Previous experience in providing technical support for control systems or similar systems. 
Proficiency in programming languages commonly used in control systems, such as PLC programming languages (e.g., ladder logic, structured text). 
Familiarity with SCADA (Supervisory Control and Data Acquisition) systems and HMI (Human Machine Interface) design. 
Familiarity with industry-standard control system protocols, such as Modbus, Profibus, or Ethernet/IP. 
Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve complex technical issues. 
Effective communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users. 
Proven ability to work independently and collaborate effectively in a team environment. 
Strong organisational skills and ability to prioritise and manage multiple tasks simultaneously. 
On completion of your probationary period or when you are trained to a sufficient level, you will be expected to participate in the on-call rota. This is likely to be for 1 week out of each month where you are required to carry a call-out phone 24/7 and must be available to respond to a customer call-out where necessary. For this you will be remunerated £100/ week plus any time at the relevant rate where you have responded to a call out of hours. In addition, we currently support our London contracts by means of an on-call engineer rota living in London. Once sufficiently trained we would expect you to participate in this rota whereby you would live in London for 1 week in the accommodation provided for you, for this you would receive an additional £500 per week. 
About the role: 
Based at our client’s head office but due to the nature of the role you will be required to also work across other UK sites. 
40 hours per week, Operating a flexible working hours scheme. 
All employees are required to be in the office between core hours of 9:30am and 16:00pm Monday to Thursday with a 13:00pm finish on a Friday subject to work commitments. 
As part of your role, you will be expected to undertake a reasonable amount of overtime including some night shifts and weekends. 
£25,000-£35,000 per annum depending on experience with a premium rate (time and a half) for working night shifts and weekends. 
Flexible working hours 
Flexible holidays 
Your birthday off with pay 
Sick pay 
Pension Contribution 
Profit Share Bonus 
£500 a year to spend on activities with your friends and family outside of working hours. 
An employee wellbeing programme which has a 24/7 helpline and offers support on your health, financial advice and much more. 
Free use of the company’s onsite gym. 
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on 01773 252222 who are acting as an employment agency for this hire. 
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