Our client is a global provider of flow control and isolation valves, specialising in complex and bespoke high-temperature parts for critical applications. With a commitment to innovation and excellence, they cater for many diverse industries including Power Generation, Carbon Capture, Oil & Gas and Marine.
They are seeking a Technical Service Manager with strong engineering skills to join our team and play a pivotal role in providing aftermarket support for industrial solutions. The Service Manager is responsible for leading our small aftermarket site service team to ensure the activities are planned and structured to meet our customers’ expectations and requirements.
This role involves overseeing technical support, job/project planning, costing and quoting, site-based maintenance, inspection and reporting, managing customer relations and ensuring compliance with industry standards. The role will require occasional Offshore working from time to time and the candidate must be willing to undertaking the pre-requisite training and be prepared to work offshore where this is required.
Key responsibilities:
Lead and manage the site service team, fostering a culture of excellence and continuous improvement. Be identified as the customers' main point of contact for all site service-related enquiries, quotations and projects.
Allocate and plan resources to meet customer expectations.
Review customer requests and enquiries and undertake estimates and quotations.
Support and undertake site surveys and inspections generating reports and recommendations to support future flow of work.
Plan service activities and define the activities to be completed.
Complete risk assessments and method statements of the activities required, including submissions to comply with our obligations under CDM regulations.
Support and guide the service team in troubleshooting, maintenance, and repair of our client products both on-site and remotely.
Lead service-related projects, including installations, upgrades, and retrofits of our client systems.
Develop project plans, set milestones, and manage budgets to ensure timely and within-scope delivery.
Coordinate with cross-functional teams to align service activities with overall business objectives.
Requirements for this position:
ONC / Level 3 Qualification (or higher) in Mechanical or Electrical Engineering or a closely related field.
Proven experience in a similar role within an engineering business, ideally having worked within the Power Generation/Oil & Gas sectors.
Able to demonstrate where they have provided support for technical products.
Able to interpret technical information, specifications and drawings
Strong technical aptitude and the ability to comprehend complex engineering specifications.
High levels of competency using Microsoft Office software, particularly Microsoft Excel.
Ability to convey technical information to both technical and non-technical stakeholders.
Demonstratable teamwork and willingness to assist colleagues to achieve common goals.
Customer-centric approach with a keen understanding of customer needs and the ability to provide tailored solutions.
Experience in dealing directly with customers and addressing their site challenges.
Strong organisational skills with attention to detail.
Ability to solve problems and break activities down into defined steps.
Ability to manage multiple tasks simultaneously and meet customer/project deadlines.
Analytical and problem-solving skills to interpret customer requirements and recommend suitable solutions.
Proactive approach to identifying and resolving potential challenges and site-based problems
Flexibility and adaptability to evolve solutions to site problems.
Openness to learning and staying updated on new technologies and industry trends.
Professional demeanour and conduct in dealing with clients and colleagues.
Commitment to maintaining high ethical standards in all aspects of work.
Self-motivated with a proactive approach to tasks.
What you can expect in return:
An attractive salary, benefits package and profit related bonus.
Contributory Pension Scheme.
25 Days Annual Holiday.
Public Holidays.
Mobile telephone, laptop computer.
Flexible scheme of working hours (flexitime).
A genuine opportunity to develop yourself in an exciting business atmosphere which puts tough demands on both you and the Company.
About this role:
Full-time, Permanent
£40,000.00-£45,000.00
We invite suitably experienced candidates to apply by following the appropriate links or by contacting Recruit 2 You directly on 01773 252222 who are acting as an employment agency for this hire.
At Recruit 2 You Ltd your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please visit our website here https://www.recruit2you.co.uk/privacy/